Return and Refund Policy
At Total Mechanics, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes returns or exchanges may be necessary, and we strive to make the process as seamless as possible. Below is our comprehensive return and refund policy, outlining all the details you need to know.
1. Acceptance of Returns
We gladly accept returns for the following situations:
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Defective Products: If you receive a product that is defective or damaged, you may return it for a replacement or refund.
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Non-Defective Products: If you change your mind or are not satisfied with your purchase, we also accept returns for non-defective products, provided they meet the conditions outlined below.
2. Exchanges
At Total Mechanics, we offer exchanges for eligible products. If you wish to exchange an item, please ensure it meets the required conditions, and initiate the process within the return window. Exchanges are subject to product availability.
3. Product Condition for Returns/Exchanges
To ensure the integrity of our inventory, we only accept returns or exchanges for products that meet the following condition:
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New and Unused Condition: The product must be in its original, unused condition, with all original packaging, accessories, manuals, and tags intact.
Products that show signs of wear, damage, or alteration will not be accepted for return or exchange.
4. Return Window
Customers must initiate the return process within 30 days of receiving the product. Unfortunately, we cannot extend this window under any circumstances. Please retain your purchase receipt or proof of purchase, as it will be required to process the return.
5. Return Methods
We offer two convenient options for returning products:
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In-Store: Customers can return products directly at any Total Mechanics location during regular business hours. Please bring the product along with proof of purchase.
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By Mail: For mail returns, ensure the product is securely packaged to prevent damage during transit. Include your proof of purchase and clearly mark the package with the return authorization number (if applicable). Shipping costs for non-defective product returns are the responsibility of the customer.
6. Restocking Fee
A 30% restocking fee will be applied to all returned products, except for defective items. This fee helps cover the costs associated with inspecting, repackaging, and restocking returned items.
7. Refund Processing Time
Refunds will be processed within 10 business days of receiving the returned product in acceptable condition. Refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or financial institution.
8. Important Notes
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Non-Returnable Items: Certain items, such as customized or special-order products, may not be eligible for return or exchange. Please verify the return eligibility of such products at the time of purchase.
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Shipping Charges: Original shipping charges are non-refundable unless the return is due to an error on our part.
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Damaged Items: If your product arrives damaged, please contact our customer service team immediately. We may request photos of the damage to expedite the resolution process.
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Lost Returns: Total Mechanics is not responsible for return packages lost in transit. We recommend using a trackable shipping service and purchasing shipping insurance.
9. Contact Us
For any questions or assistance regarding returns, exchanges, or refunds, please reach out to our customer service team:
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Phone: 3306746601
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Email: nathan@totallymechanics.com
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Address: Total Mechanics, 5890 County Road 207 Millersburg Ohio
Our team is here to help and ensure your experience with Total Mechanics exceeds your expectations.
We appreciate your understanding and cooperation in adhering to this policy. Your satisfaction is our priority, and we thank you for choosing Total Mechanics for your equipment needs.
1. Return Policy
At TotallyMechanics.com, we are committed to providing you with high-quality products and excellent customer service. If for any reason you’re not fully satisfied with your purchase, we accept returns under the following conditions:
Eligibility for Returns:
- Products can be returned within 30 days from the date of purchase.
- Items must be in their original condition, unused, and in the original packaging.
- Some items, such as opened software, downloadable products, gift cards, and personalized or custom products, are non-returnable.
How to Return an Item:
- To initiate a return, please contact our customer support team at nathan@totallymechanics.com, providing your order number and reason for return.
- You will be issued a Return Authorization (RA) number and instructions on how to return your item.
- Customers are responsible for the cost of return shipping unless the item was defective or an error was made on our part.
Inspection & Refund:
- Upon receiving your returned product, we will inspect it to ensure it meets the return criteria.
- Once approved, we will process your refund to the original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
2. Refund Policy
Our refund policy is designed to ensure you are completely satisfied with your purchase. If you are eligible for a refund, here’s what you can expect:
Conditions for Refunds:
- Refunds are only issued if the product is returned in its original, unopened condition or if the item is defective.
- Refunds will be credited to your original payment method.
Exceptions:
- Refunds cannot be issued for items that have been used, opened, or damaged (except in the case of defects).
- If the item is damaged or defective upon arrival, please contact us within 7 days of receiving your order to request a refund or replacement.
3. Cancellation Policy
If you wish to cancel your order, we recommend doing so as soon as possible. Here’s how our cancellation process works:
How to Cancel an Order:
- Orders can only be canceled if they have not been processed or shipped.
- To cancel your order, please contact our customer support team at nathan@totallymechanics.com as soon as possible with your order details.
- If the order has already been shipped, we cannot cancel it, but you can initiate a return once you receive the item.
Cancellation Fee:
- We do not charge a cancellation fee, but shipping charges are non-refundable once an order has been dispatched.
4. Exchanges
At TotallyMechanics.com, we do not offer direct exchanges. If you would like to exchange a product, please follow our return policy to return the item for a refund and then place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at nathan@totallymechanics.com, providing photos of the damaged or defective product and your order number. We will either offer a replacement or refund, based on your preference.
6. Shipping Costs
- Original Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defective item or our error.
- Return Shipping Costs: The customer is responsible for the cost of return shipping unless the item was defective or an error was made by us.
7. Contact Information
For any questions or concerns regarding returns, refunds, or cancellations, please reach out to our customer service team:
- Email: nathan@totallymechanics.com
- Phone: 3306746601
- Address: Totally Mechanics, 5890 County Road 207 Millersburg Ohio, USA